Refund Policy

Voice XO sells digital services only: a Premium subscription and one-time credit packs used inside the Voice XO app. There are no physical goods, no shipping and no delivery delay — access is activated on your account immediately after a successful payment.

Voice XO is operated and provided by the following registered legal entity, which is also the seller of record for all subscriptions and credit packs and the data controller for personal data processed in the app:

• Leria Invest OÜ
• Registration number: 16569593
• Registered office: Rannaniidu, Rahuste küla, 93235 Saaremaa vald, Saare maakond, Estonia
• Contact: info@leriainvest.com • +372 533 858 00 • +372 5385 1590

All prices are shown and charged in euro (EUR). Applicable VAT is calculated and collected at checkout based on your billing country.

• Voice XO Premium — monthly, recurring: €39.99 EUR
• Voice XO Premium — annual, recurring: €379.99 EUR
• Credit pack — 20 credits, one-time purchase, credits do not expire: €14.99 EUR / 20

Charges appear on your bank or card statement as VOICEXO.COM. The seller of record for every charge is Leria Invest OÜ.

• Premium subscriptions renew automatically at the end of each billing period (monthly or annual) using your saved payment method, until you cancel.
• You can cancel at any time in the app under Profile → Subscription → Manage billing. Cancellation stops all future charges and takes effect at the end of the current paid period; you keep Premium access until that date.
• Cancelling does not shorten or pro-rate the period you have already paid for.
• Credit packs are one-time purchases. They never renew and never expire.

As a consumer in the EU or EEA you normally have 14 days to withdraw from a distance purchase of digital content (Directive 2011/83/EU as amended by Directive 2019/770).

Because Voice XO is supplied immediately, checkout asks you to expressly request immediate performance and to acknowledge that you lose your right of withdrawal once supply begins. That acknowledgement is recorded with a timestamp before any charge is made. If you do not give it, checkout does not proceed.

A receipt for every charge is emailed to you by our payment processor as a durable medium.

• We always refund duplicate charges, charges made in error, charges you were billed without the recorded acknowledgement above, and charges for a purchase that failed to activate because of a technical fault on our side.
• Because Premium and credit packs are activated immediately with your acknowledged waiver, we do not refund unused days of a paid period or unused credits.
• Approved refunds are returned to the original payment method, normally within 5 to 10 business days depending on your bank.
• Where the mandatory consumer law of your country grants you broader rights, those rights apply in full and are not limited by this policy.

Email our billing contact with the email address on your Voice XO account, the date and amount of the charge, and a short description of the problem. We acknowledge billing requests within 2 business days and aim to resolve them within 5 business days. info@leriainvest.com

Please contact us before opening a dispute with your bank — we can usually resolve a billing problem faster than a chargeback procedure.