We take safety and fairness seriously. If your account has been suspended, a message was blocked, or a report you disagree with was filed against you, you can request a review.
Suspensions are applied after a review by our trust & safety team. You can view content while suspended but cannot send approaches, messages, or receive matches. To appeal, email info@leriainvest.com with your registered email and any context that helps us understand what happened. We reply within 48 hours.
When another user blocks you, you can no longer send messages in that specific conversation. Blocks are private — we don't share who blocked whom. If you believe you were blocked by mistake and want to reach out, try sending a fresh voice approach from their profile. It will only land if they accept.
Reports are reviewed by a human moderator before any action is taken. If a report resulted in a warning or restriction on your account and you believe it's incorrect, contact info@leriainvest.com with the approximate time and other party involved. We keep all context confidential.
Voice XO complies with EU Digital Services Act (DSA) Art. 20 internal complaint handling requirements. This page is your primary internal complaint channel.