Terms & Conditions

By accessing or using Voice XO ("the App"), you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use the App.

• You must be at least 18 years old to use Voice XO.
• You must have the legal capacity to enter into binding contracts.
• You must not be prohibited from using the App under applicable laws.
• You must provide accurate and complete information when creating your account.

• You may only create one individual account, or one couple account with your partner.
• You are responsible for maintaining the confidentiality of your account credentials.
• You are responsible for all activities that occur under your account.
• You must notify us immediately of any unauthorized use of your account.

• By using voice features, you consent to the collection and processing of voice biometric data.
• You may not use AI-generated, synthetic, or manipulated voices.
• You retain ownership of your voice recordings but grant Voice XO a license to use them for the service.
• We may use voice analysis technology to detect deepfakes and ensure authenticity.

You agree not to:

• Harass, threaten, or intimidate other users
• Create false or misleading profiles
• Send spam or unsolicited messages
• Use the App for any illegal purpose
• Attempt to scrape, hack, or reverse-engineer the App
• Use the App for commercial purposes without permission

• No explicit sexual content in voice introductions
• No hate speech, discrimination, or offensive content
• No promotion of violence or illegal activities
• All content must be authentic and represent the real you

• Voice XO does not guarantee matches or successful connections.
• Match scores are based on compatibility algorithms and may not reflect real-world compatibility.
• Always prioritize your safety when meeting matches in person.
• Voice XO is not responsible for the actions of other users.

• Basic features are free to use.
• Premium features may require a paid subscription.
• Subscriptions auto-renew unless cancelled before the renewal date.
• Refunds are subject to our refund policy and applicable laws.

Voice XO Premium subscriptions and Credit Packs are digital services supplied immediately upon purchase. Under Directive 2011/83/EU as amended by Directive 2019/770 (Art. 16(m)), consumers in the EU normally have a 14-day right of withdrawal for distance-purchased digital content.

Because Voice XO is activated instantly on purchase, we ask you to expressly consent to immediate performance and to acknowledge that you lose your right of withdrawal once that performance begins. This consent is captured via the checkbox shown at checkout and is recorded together with the timestamp, purchase details, and the version of these Terms in force at that time. A receipt for the transaction is emailed to you as a durable medium.

If the checkbox is not selected, checkout will not proceed. If you were charged despite not having consented, contact support@voice-xo.com and we will process a full refund.

• Voice XO Premium renews automatically at €9.99 per month or €89.99 per year until cancelled.
• You can cancel at any time from Profile → Subscription → Manage billing. Cancellation takes effect at the end of the current billing period; you retain Premium access until that date.
• Credit Packs (€4.99 for 20 credits) are one-time purchases and do not renew. Credits do not expire.
• Because Premium and Credit Packs are activated immediately with your acknowledged waiver, refunds are not available for unused portions of a subscription period or for unused credits. Charges made in error, duplicate charges, or chargeable technical failures on our side will always be refunded on request.
• Where local mandatory consumer law grants further rights (for example refund entitlements in your jurisdiction), those rights are not limited by this section.

Payments are processed by Stripe Payments Europe, Ltd. Voice XO does not see or store your card details; Stripe holds the relevant PCI DSS certifications. VAT and other applicable taxes are calculated and collected by Stripe at checkout based on your billing information.

• You may delete your account at any time through the App settings.
• We may suspend or terminate your account for violations of these terms.
• Upon termination, your data will be retained according to our Privacy Policy.

• Voice XO is provided "as is" without warranties of any kind.
• We do not warrant that the App will be uninterrupted or error-free.
• We are not responsible for third-party content or services.

To the maximum extent permitted by law, Voice XO shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the App.

These Terms shall be governed by the laws of the European Union and your local jurisdiction as applicable.

We may update these Terms from time to time. Continued use of the App after changes constitutes acceptance of the new terms.

For questions about these Terms, contact us at support@voice-xo.com. support@voice-xo.com